Ordering is easy.  Just include the customization that you would like on the item in the customization box on the product page.  Please add one item at a time to the shopping cart if you would like different customization on each item.

Most of the wood we use is reclaimed wood that comes from heat treated pallets. We do our best to select the cleanest pallets available. 

If you have a custom logo that you would like engraved, please email us with the logo and also let us know which item you would like to have this logo on.  We can send back a custom invoice for you.  

Other than custom logos, we can personalize an item with any text you would like.  For example, if the knife listing shows an engraving of “I Love You More” on it, you can still purchase this listing and just request to have your own custom engraving on it. 

Most items ship within 3 business days and a lot of times we are able to ship the personalized item out the same day.  During busy holidays or wedding season, it may take up to 5 business days for us to ship out your item.  Once shipped, shipping takes 2-5 business days.  If you need faster service, please contact us and we will make sure you receive your items on time 🙂

Personalization fees depend on the product.  If the  product is able to be personalized  it will have an option with the price.  Unless it is stated that personalization is included in the price.

We currently are not able to personalize items other than our products.

All of our items are made, personalized and shipped from Long Beach, CA, USA.

Yes, you may pick up your item(s) from 2224 Fashion Ave Long Beach, CA 90810. Please contact us before you order and we will make sure that you are not charged for shipping.  Pick up is by appointment only.

We will send out a confirmation email with your order receipt.  At this point changes cannot be made to the order.  A lot of times we start working on the orders immediately after purchase.  Once the items are made, we will print the shipping label and you will receive an email with the tracking number.  When you receive the tracking number, please allow up to 24 hours for the item to start tracking.  If the mail carrier already picked up that day, the package may not go out until the next day. 

Because of the nature of the products, we cannot accept returns.  Every item is custom made just for you and for this reason we cannot accept returns.

Please email us within 24 hours of receiving the item and please send an image. If we incorrectly personalized the item, we will immediately replace it for you.

If your item arrived damaged:

We do all we can to prevent your items from getting damaged during shipping, however, accidents do seldom happen. Please forward over an image to customerservice@roxycraft.com of the damaged product along with the packing slip, and the order number within 48 hours of receiving the item. We will then send you a replacement at no additional charge.

Contact us!