Sears will said they would not honor replacement cost of compressor because Sears service tech did not repair. Kenmore Elite 51823 Refrigerator Review - Consumer Reports The compressor went bad. We bought Kenmore 72595 June, 2018 on August 15, 2022 my unit quit working! You got it, I would have to pay again. 1 cubic feet capacity, respectively. Chgo IL. All sears wants to do is sell. Was told there was ice built up causing the defrost fan to hit on the ice causing the noise. Do I qualify for the class action suit? I noticed that the food in the fridge was not staying cold, we'll eventually all my food went bad. My frig model is LFXS30766/86. Replaced the main board hours ago and the temp in the fridge is now 78 degrees. I didn't call Sears back and still no response from Kenmore. The next day a service tech came and said the motor and the fan needed to be replaced and quoted a price of $425. I purchased a refrigerator in 2018 it stop working I have to.pay for labor over 600 dollars. Bought and installed new from Sears in 5/17. The ice maker stopped working, froze up. It has all been a huge nightmare. Sears said sorry, no warranty. Kenmore Elite Refrigerator Service manual - ManualMachine.com Frustrating no accountability. facebook; twitter; Liked Your Experience? It sounds as though the motor is still working but it is not cooling, and it regularly and repeatedly makes a strange sound. Now it is almost 5 years old and the compressor is out. Kenmore elite fridge model # 795-77544600, burning smell in the refridgerator, which caused the light housing to melt, ceiling of refridgerator to melt, charred bulb sockets, cover of light extremely hot, not to mention a few more hours would have caused a fire. They are saying it is junk and they will not repair it. DO NOT PURCHASE this refrigerator. Kenmore Refrigerator Compressor Not Running - How to Fix. 2,800 dollars. (1) Automatic diagnosis makes servicing the refrigerator easy. I found out my Kenmore is an LG with a bad rating. Same story here. Purchased a Kenmore Elite (LG) in 2014. My husband can't fix it. Main Category. It is less than 5 years old. I purchased a Kenmore Pro, model number 795.79993.510, on 12/4/2015. All lights work, water dispenser works, but not cold. That's 4 weeks to get this issue resolved, all the while we are living out of coolers and replacing ice every day. This is well over $1000. Do the following of the light in your Kenmore refrigerator is not coming on: 1. My model number does come up as being one of the recall models. I notice this is only for the 3-door models. We are saving for new appliances, it's like trying to save for an old used car. Then I went on the internet to get suggestions. What to Do If You Don't Win Your Kenmore Elite Refrigerator Lawsuit I was told it is the compressor and that LG has now built a universal compressor for all their fridges but then this compressor will not work with existing control board, therefore it will also need to be changed. Kenmore Elite Refrigerator Diagnostic Mode? (Let's Find Out) Well now it has stopped working and we can't even find anyone to come out and service it since it's a Sears Kenmore Elite! Sears was of no help when I called so I hired a local repairman to come take a look. We purchased our Kenmore Elite model #795.73167.610 in August 2018 with extended warranty. I've read a lot of complaints (on facebook ) about these refrigerators breaking down; And how LG has been giving people the run-around. Then my ice was melting at the door. Kenmore Elite 30.6-cu ft French Door Refrigerator with Ice Maker . Fortunately, it was still under warranty but it still cost $469 for the labor, etc. Linear compressor needs to be replaced was the diagnosis given by the repair man and he has stated the compressors on LG units are junk. I paid over $3000 for it and the compressor has completely failed. My experience is similar to others. Our 4 yo LG side by side died due to faulty compressor. I Called repairman cost me $98 for him to come out and check it. 2015 Kenmore Elite Model 795.72483.410. Refrigerator and freezer do not stay at cold temperatures , refrigerator temperature is in the 50s freezer Temperature is in the 40S there is no ice! Kenmore elite refrigerators model 795 recall - Best deals on refrigerators I purchased a kenmore Elite refrigerator in August of 2015. I am currently in the same situation. Will not ever buy anything from them again. PRODUCT: Refrigerator - Maytag Corp. of Newton, Iowa, is recalling about 6,000 Kenmore Elite-brand TRIO model refrigerators for testing and replacement. Amazon.com: Kenmore Elite Model 795 Parts I look in the Parts Diagrams model, in Internet, and the top door frame or door cover, is not available as a part, the door assemble have to be order. My number is 795.71053012. 4mo ago water stopped dispensing, thought it was clogged. On October 13, 2017, we purchased a Kenmore Elite refrigerator and on September 26, the compressor died. The ice maker has stopped producing ice and makes noise that doesn't sound normal. (model 795.7033). It took multiple calls, long waiting times, $540 out of pocket and 3 trips by the repair company but we finally got it repaired mid October. Model # 795.72043.110. Today, my 'fixed' refrigerator is set at the coldest settings it has avaliable and I have thermometers in each compartment, the top fridge, set at 34 is actually 42, the middle drawer is set at 29 and is actually 35, and the freezer is set at -6 and is actually at 26. 36mo to pay off. He informed me that while the part was free, it would be $705 for the repair to be made. Not sure where to turn. open the freezer and fridge to nothing being cold at all. LG model LFX29927ST. How can I get redress? We bought the Elite in 2014. I would have thought that a (formerly) good company would stand behind their product. Refrigerators should last more then 2 yrs. I then called into LG trying to explain what is going on and the woman hung up on me. Repair man to come in 10 days. every time this happens the food in the upper part of the fridge heats up and all the food spoiles . It took over an hour to get through only to speak to someone outside of the US and with a heavy accent whom I could not understand. Kenmore Elite 795 Ice Maker Leaking. Had it repaired after waiting approximately 3 mos for warranty service. repair company is saying that even that may not fix the unit as it may need a compressor. Last Monday, 7/9/18 the unit failed and stopped cooling, causing both the refrigerated and freezer sections to actually get warmer than room temperature. Hers quit cooling or freezing this week August 23, 2022. I have lost all of my refrigerated and frozen items. Technician did not show, his reason was he was overbooked, he was tired and it was too late. Kenmore Refrigerator 795.74023411 (79574023411, 795 74023411) Repair Parts. Customer service is just a bunch of dopes and you never get anywhere. Bought brand new $3200 Kenmore Elite fridge in 2017 (on 3rd compressor) $750-$1000 for each of the 3 repairs (Using the same faulty compressor all 3 times!) Also the whole system neeeds replaced. How to Reset Kenmore Refrigerator - Ready To DIY The manufacturer and seller have known about these faulty compressors for OVER A DECADE! At $2500+ Supposedly elite refrigerator. I would like to be included in a suit against Sears/LG. My research shows the class action lawsuit was settled in January. This is total bs especially when LG knows about the defects. Model # 79574307810. We had to pay for two service calls for same problem and refrigerator still wouldn't freeze. I have a Kenmore Elite LG refrigerator. Please help! I had to actually take a picture of my inside label of frig with the warranty book next to it! Now, not only is the ice maker not working, but the fridge won't cool below 52 degrees. I have not been able to get a Sears person out to fix until the 28th! At first they were going to give us a new one and now they have decided that we don't need a fridge for another week (3 weeks total). Bought a Kenmore Elite, model # 798.73153.610 from Sears. I'm back to square one - stuck with a lemon that still doesn't work, and it will be 2 weeks for anyone to come back to diagnose properly. If you have had a similar experience. Just last month, we had to have the ice maker replaced because of a leak. We purchased a Kenmore Elite Refrigerator model #795.73157.610 right after we bought it. Isn't that convenient. Model #785.7404.410. They last about 2 years and are unreliable. What a joke. They also told me this is a widespread issue and he even knew the model numbers by heart because of the number of calls he gets. Purchased Kenmore Elite model # 795.72483.411 refrigerator in 2/17, within 6 months the fan motor was making a noise due to ice forming on the back of the freezer. Purchased Kenmore elite in 2017 and compressor failed in 2021. Sears should be held responsible for all costs to repair this fridge. If not, are there other class actions to join? As far as we know the compressor has a 10 year warranty and they should be replacing it for free because Im not paying them since the unit wasnt cheap and after trashing so much food!! I would like to go on record with the hundreds maybe thousands of other people who purchased a Kenmore elite refrigerator 795.73167.610. Refrigerator stopped cooling on August 28, 2020 while still under warranty. It was replaced on 10/19/2021 at a cost of $1,055. Purchased kenmore elite 795.73157.610 in october 2017 for 3000. Correct, if the compressor and fans are running and you are getting NO FROST at all, that indicates a sealed system problem, most likely a bad compressor. So I guess I will have to unload it for the second time and wait 24 hours. Model 795.74029.412. Top 4,911 Kenmore Refrigerators Reviews - ConsumerAffairs replaced the compressor and $959 dollars later it started to cool down again. Bought refrigerator in 20l8 compressor just went out 2022. We had no problems with it until January 2022. I have lost all confidence in LG and their Sears repair techs. Compressor went out, now July, 2018. Kenmore Elite was purchased 4 years ago and compressor failed. I purchased a complete Kenmore Elite black stainless bundle (refrigerator, oven, microwave, dishwasher, washer, dryer) in 2017. In March of 2016, a part failed that caused things in the fridge part to reeze and the freezer thawed. The repair places around here stopped because they would replace parts and the frig still didn't work. Sears service said the soonest appointment we could get to "diagnose" the problem was 5 weeks out. I don't have the money. In January 2019, the compressor failed. The builder that did my house had Sears as the appliance supplier unfortunately. The seller bought in 2014 and compressor is still under warranty. Done with Sears forever. I too bought a Kenmore on May 24, 2017 and now I'm being told that I need a compressor and I the repairs are $1,200. (86 pages) Expect to repair again in about 2 years. He brought up the repair order. I have a Kenmore French door / bottom freezer - Model 795.72053.110 that we purchased in June of 2011. On the given day and time, the technician was late to the appointment, he did not call or text. I purchased a Kenmore Elite Refrigerator not even 4 years ago an the refrigerator stopped cooling the week of Christmas causing me to lose a ton of food for Christmas eve an Christmas day. We were put on the emergency list - that means a service repairman will be out in a week - unbelievable. Tech advised me to dispose of refrigerator all together and never to purchase another LG, Kenmore, or Samsung unit. There has been multiple recalls, lawsuits etc for years. FOR IMMEDIATE RELEASE. Just found out about this recall online now. The compressor was confirmed by an independent repair man as needing to be replaced at the cost of nearly $1200, today, October 21, 2022. I called Sears home warranty and they couldn't get to me for 11 days, I bitched loud enough for them to agree to let me hire a third party person if I could get someone sooner and I did. Calls to the customer service number now do not result in any way to speak to a live human being. Spent $629 for labor on repairs (compressor was under warranty). How ever it is now useless. Please click here for a free evaluation of your claim, Defective Products Settlements and Legal News, Sorin Stockert 3T Heater-Cooler System Infection. ft.). We have been living with no refrigerator for one month. In doing research, this compressor is known by both Sears & LG to be faulty and there have been previous class action lawsuits related to the compressor. Called sears and they suggested I buy a Service plan to save 50% on repairs. Sign in Submit a Complaint. Is this refrigerator model in any kind of recall. I purchased Kenmore elite refrigerator model # 75.73157.610 ,Jan.2017. I have a kenmore elite I purchased in 2006 3 door. ). Only option home services offered was reschedule appt 2 weeks away on May 14, 2020. Do not purchase Kenmore or LG. Don't use either!!!!!!!!! We purchased our Kenmore Elite fridge in June 2016 & had also purchased a 5 year extended warranty Mod#73133. I can not pay another 500 to 1000 dollars. The Grab-N-Go door is an unhelpful gimmick that spoils this refrigerator's potential. It is now a beautiful piece of useless art sitting in our garage and we are out $560 for parts, food losses twice $350 and the $2000 to buy a new refrigerator that does not have an LG made compressor! Model 795.73133.410. Called Sear Service and was told the soonest someone could come out was 5 days later! We are still waiting for repair. Called 3 different numbers as one person referred me to the next and the next and the next with no help at all (1wasted hour). This is the second Kemore Elite French door refrigerator with freezer in the bottom Stainless Steel in 9 years to have the compressor go out. Sears scheduled a repair man to come out the following week, and offered us a warranty plan stating that we could pay $49 a month, with a $99 deductible, with parts covered and labor for up to $500. Is this model part of lawsuit? I need to prove this is a larger issue then just me! Fridge quits cooling and freezing. Then they kept switching me from one department to another without resolution. We called Sears and they will work on them, but we have to wait a month and a half for a repairman to come out. This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the . Mini Fridges. Call Sears they want money and get in a monthly paying program to get service contract. It just now quit cooling. Less than 3 years later, July 9, 2022, we have a Sears repair person here today who is replacing the compressor. A compressor is the central component in any refrigeration unit, whether it be the the refrigerator in your kitchen or your automobile's air conditioning. We purchased this item from Sears 5/2017. Can't get service call from Sears until July 8th. I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. How can I get in on this lawsuit. Didn t see number on recall list but should be. At the same time start looking for a new fridge. Your Recalls and Product Safety Alerts; Amazon Assistant; Help; English United States. SAME STORY! This has had me so worried and sick to think how low Sears has got. The compressor was still under warranty but we had to pay over $400 to get the refrigerator fixed. i've called their legal department but they dont call back. i went food shopping, came home put it all away. On 1/4/2015 we purchased a Kenmore Elite bottom freezer refrigerator. Will cost upwards of $900 to be fixed not counting all the food that was lost and money being spent eating out all meals. We, like many, many others have a failed LG French Door refrigerator after just 17 months. Called Sears Repair on 12/3/21 for repair was told they couldn't schedule me until 1/17/22 & advised me to keep appointment & see if I could get an earlier appointment. The unit was made by LG for Kenmore. Ill never buy another Kenmore or LG product. I was in tears. Really? They charged me $70 and told me it is a defective compressor made by LG for Sears Kenmore, and they know it is defective and still sells the defective fridges. This is absolutely unacceptable that this company is not forced to make things right and recall these faulty appliances. Makes also a loud humming sound and sometimes a pop sound. Any suggestions? Jan 20, 2018 - just called for another service call to have it repaired and the next available service date is March 13, 2019. Compressor went out made by LG! I am also stuck with a $3000.00 piece of junk. The tech said compressor is bad. We went ahead and confirmed that date. 9 weeks to get our sears 2 and a half year old Kenmore Elite refrigerator repaired. When I called LG they saod they would give me numbers to call for a tech to come out service charge alone would be 95.00. Sears tech came out said it was the compressor, but didn't have the parts, he ordered them, rescheduled, he called to make sure the parts came in they had not, ordered them again, rescheduled, he called and they had arrived misspelled name right address. Scheduled a tech to test it and the day before he arrived, the freezer completely stopped cooling. I am TOTALLY disappointed in Sears. (3) When the defect CODE removes the sign, it returns to normal operation (RESET). I remember when the Sear's Warranty Service Department had agents that talked to the customer to get an idea regarding the problem, and the Repair-Tech came to your home equipped to repair the appliance on the same day. Was told the compressor overheated & refrigerant leaked out. The part was backordered. Now the compresser needs replacing. I also have Kenmore Elite fridge with failed compressor and need to know how to get action. I bought a Kenmore Elite 12/04/2015 for $2,872.58. We bought a Kenmore Elite LG refrigerator. I purchased my Kenmore Elite, Grab and Go, Side by Side, Stainless steel, Counter Depth, model 51683, refrigerator around 7/17/2017 and the compressor went out on around August 9, 2019. Don't buy LG. On November 13,2018 ice maker stopped working and food in freezer started thaw Out. The technician referred me to the front page of the appliance manual which says the xo.preasor is warrantied for 10 years. The compressor went out in October of 2017. They will replace the compressor but I am still having to pay $169 for additional parts and $431 for labor as well as the food I lost when the freezer quit! THIS THING IS A LEMON! I purchased a Kenmore Elite French door refrigerator on July 23, 2016 along with a new dishwasher and stove. Can't believe they are getting away with this issue. They advised me that this is a known issue and it is the compressor. I have argued until I'm blue in the face with a thousand Representatives through Sears LG and Sears Kenmore Department which are all pretty much tied together and they are making it where you have to replace your fridge within 3 years every three years because they are trying to drum up business bye making us customers that stuck with them through the possible closures and shutting down of all locations we get treated like this and then to kick me while I'm down they offer me $160 in points on my Shop Your Way account to put towards a mini fridge to get me by until the repairs can be done 2 weeks later but there are no fridges available whatsoever on Sears website for my town that will make it to the store or to my house before my fridge will be repaired so to add insult to injury they give me $160 I can't use which infuriates me even more and being told when I bought the items that they would last me 15 plus years but yet they already knew the refrigerator wood fell within the first 3 years but proceeded to tell me it would last me 15 plus years and nobody can step up to the plate and make this right I asked for a replacement fridge not a repair 2 weeks later because of the fact that there will be a smell that develops from my fridge sitting not being used for over 2 weeks but yet the charges that I would have to pay if it wasn't covered under warranty would be $950 plus they gave me $300 towards food loss and that hundred and sixty dollars but to just give me a new fridge of the same model which is now reduced in price by half due to all it's bad reviews it's only $1,200 now but do the math they will spend $100 more not to give me a new fridge that's BS and I hope that the right person sees this post and brings all this to light on a national level because Sears needs to be shut down and penalized 4 their wrongdoing and lying and misleading and forcefully making customers K obscene amount of money for repairs my repair states that the compressor is $424.91 but if I were to order it on the site myself and get it shipped to me it's only $350 why can anybody explain because of the fact that they are cheating every system that they possibly can so those of you who had to pay for their repairs I would go back and look how much they charged you and how much the parts actually are because there's about $100 in difference between all of their costs from the repair guy "not including labor" versus their own website!!! They must pay!!!! The equivalent new refrigerator costs $3,300. Do I qualify for the class action suit? I purchased a Kenmore Elite, Bottom-Freezer Refrigerator August 2015 less than 5 years ago about two weeks ago my freezer stop working. The. Bought the kemore elite model 795.73157.610. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. So disappointed, being a stroke survivor on a. This LG model compressor is defective and the local appliance repairman refused to service it because of its faulty nature and history of class action lawsuits. What has happened to Sears quality and customer service??? Purchased a Kenmore Elite model 795.74025.412 in 2016. Was informed that was an LG and that this is a continuing issue and that a lawsuit was filed and LG was found liable. Model #795.74013.410, RE; KENMORE ELITE PURCHESED 2011.. MODEL 7957253, My Kenmore Elite model 745 74022 410 has continual. We purchased our Kenmore Elite 7/18. Its frustrating because the English of the people we spoke with is not very good. Put everything back together. The repairman said he sees at least one of these a week. Model # is 795-77563600. Any lawyers want to do this again? I would like to get in on a class action lawsuit but at 76 years old not sure how to do that. Is this covered under the recall? Refrigerator delivered, as a replacement for same model, on 5/23/15. Notice ice wasn't being made & freezer not cold. I have a Kenmore Elite Ive owned for over a year and first the Led lights in freezer quit now the ice maker isnt working . We bought a Kenmore side by side refrigerator in 2020. I purchased a Kenmore Elite Bottom-Mount refrigerators (7954015411) in March 2016 from the local Sears store in Henrico, Va. The ice maker stopped working; fridge is no longer cooling. What is going on? So, you can completely trust and freely choose the best kenmore elite refrigerator 795 of 2023. He was retired and had just found out he had a terminal illness. going to cost you $20 in fuel. So we pray it holds out because that's a chunk of change that we just don't have at the drop of a hat. But Kenmore still out them in their frig. Let me know if a lawsuit if being filed. By the next day, the freezer was thawing and the fridge was no longer cold. I knew it would fail again after reading about this particular model on the Internet as well as it makers model the LG version. My repair guy told me there was a civil lawsuit going on. My LG refrigerator Went out the compressor is bad. My compressor stop working after 2 years. But just want to let everyone know what a defective product this is. October 2019 it died stopped cooling in both refrigerator and the freezer water leaking out of the ice maker as the ice melted. I was never notified about them class action suit against them but fully intend to look into it. The product stopped cooling on April 9, 2020. I am now in the process of purchasing a new refrigerator! It also has many features to . It had stopped cooling. He had nothing on his truck. Technician says it is the compressor and 3 other parts. They even push extended warranties on all your Kenmore equipment such as washing machines, dryers both from the Tech in person and over the phone. Take my advice pay the extra bucks for the extended warranty or buy a better product. Currently the fridge is sitting in a corner not working no repairman wants to touch it!! Complaint has been file with The State Attorney General. Bad Experience with My Kenmore Freezerless Refrigerattor (model #C675-63702-0Q) I have a very bad experience with my model of Kenmore Freezeless fridge. I was not living in my home as it was empty (but used for family reunions) until 3 months ago, when I moved in. I was made aware of that my Kenmore is a LG refrigerator and about the lawsuit when when I spoke to a local appliance repair technician which cost me $120.00. When asked what do we do to feed our family of five until then, we were told "we can give you a curtesy $!20 to refund the food loss." Customers stuck with repair bills after new Sears refrigerators stop 4/28/20. We purchased Kenmore Elite 795.731 on 3/18/18 in January of 2022 it quit cooling, I called Sears but they would not cover any repairs. Lost all our food. Kenmore Ellite. Replaced compressor and faulty wiring. We went out and purchased a new refrigerator. I am interested in any information on a class action suit regarding this particular product. $1100 to fix. There was no recourse, no way to add my name to a waiting list, I just have to call back every day to see if a technician is available. To add insult to injury, the repair person told us "Your compressor is an LG compressor and these things are dropping like flies". I bought a Kenmore Elite 73133 refrigerator in May 2015. In August 2019 the temp started to climb in the fridge and freezer but in a day or two it started working again. No one else will touch it either. Original review: Jan. 19, 2023. All new Kenmore elite appliances were installed. ENERGY STAR. Step 4: Clean the Compressor. They should have recalled the compressor and notified all their customers that it would be replaced.