how do i contact stubhub for refund?how do i contact stubhub for refund?

You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Check out the table below to see the best alternatives to StubHub. Find help with your questions from other fans through our own peer-to-peer community! In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Maryland: I had a fraudulent charge on my credit card account from Match.com. The worst company ever you lost me and a ton of my friends and family. . And 2 hours before the game I had no listings active. Concert canceled? Ticketholders have issues getting refunds - KSDK (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Let us teach you the major money lessons you NEED to know. "The return of live events, the input of customers, partners, and regulators, and the . We may be compensated if you click this ad. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Would not make an exception,to a hotel reservation I made thru Priceline. This happens when tickets are reprinted, but they are usually still valid. Lots 81-82 Street C You will enter your community username and new password and done! Horrible customer service. How do I request a refund? - Ticketmaster StubHub changed its refund policy about a month ago. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Support : StubHub On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Review the StubHub return and refund policy at ReturnsAndRefunds.com. The corporate office phone number is 415-222-8400. All rights reserved. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. "So were afraid that its just gonna be money thrown to the wind.. How do I complain to StubHub? How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Phone: 866-788-2482. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Your sale is valid and you will be paid on your sale 5-8 business days after the event. And never again. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. The company prides itself on being a Fan-to-Fan service. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Email: This information has not been added. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Sometimes email clients send our first email to a spam or promotions folder. If I did I woulda dropped my price or took my friend to the game. In other words, when it can be too late to get a refund. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. I have been trying to purchase tickets for over a week now. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec After the switch, you will enter the email address you use to access the community in order to reset your password. Just log into your DoNotPay account using any. They are printed with duplicate. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Clear your Internet browsers cookies and cache. What a horrible service! It is now November - this is ridiculous. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC We just sent you a welcome email. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. You already know that. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. StubHub customer service phone numbers and support Sit back and relax while we do the work. We will process the refund to your original payment method within 5 days. And the exact same seats they re listed and sold for a different amount sold and the payout. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Sorry we couldn't be helpful. Ticket buyers and sellers say StubHub owes them after widespread event Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Wish they would help. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. This watermark prevents others from copying them. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. They showed my same seats that they cancelled sold and the payout. Solved: Refunds - StubHub Community Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. This number works. Danielle is the author of this solution article. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. 0. The cash refund will be issued by May 31, 2021 and will. Have a StubHub question? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. This means sellers set the ticket prices. How to Request a Stubhub Refund [98% Success] - DoNotPay Covid 31 Refunds 41 StubHub 211. How to request an event on the StubHub website. How do I contact StubHub customer service? - KnowledgeBurrow.com After this experience, I'll take my business elsewhere. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Offers may be subject to change without notice. Whats The Difference Between Class 2 And Class 3 NI Contributions? For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Listings for companies similar to StubHub: Customer service is awful. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. So the funds are available but you only adhere to the state-by-state laws? StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Contact us United States and Canada. Are You Having Trouble Getting in Touch With StubHub? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. You can also try refreshing your Listings page. Hurry up and access DoNotPay from any web browser to check out everything we offer. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Perhaps Its Time to Switch to Something Other Than StubHub. They say $0.00. Postponed events may not be eligible for refunds. A few days later I'm only paid out for 1 set of tickets. North Carolina It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Ohio Attorney. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Reach out to customer service representatives via social media, Call the event organizer and state your case. StubHub offersthe retroactive refunds because the live events industry is opening back up. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Have an idea for StubHub? The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Click or tap See actions and select Make changes. Had a concert canceled because of COVID-19? "The return of live events, the input of customers, partners, and regulators, and the . Since its inception 22 years ago, StubHub has grown to 800 employees. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. On March 7th, StubHub emailed Marrali a copt of its refund policy. To reach Customer Support call 1-866-788-2482. Does StubHub have live chat? It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. 03-31-2022 08:37 AM. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Depending on where you live and how you got the tickets, you may be due a cash refund. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. They have a VOID watermark. Another way you might reach the company is by sending them an email. Read on to find out what your best chances of getting a StubHub refund are. Many companies featured on Money advertise with us. If you feel like StubHub cheated you, you could take action against them. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Learn more about how we make money. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. / What happens when an event is canceled. Absolutely, you can list these tickets for sale on our site ! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Indiana: "approximately 6,800 consumers" affected. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. All you need to do is follow these short steps below: Voil! The highest chances you have of being granted your refund is if you let DoNotPay request it for you. How do I contact StubHub support? - KnowledgeBurrow.com We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Bradley R. Hightower. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. StubHub to refund canceled events after pandemic complaints - KXTV Very dissatisfied customer. How can I email stubhub to refund tickets for a cencelled event. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. What Qualifying Event Would Trigger 18 Months COBRA Continuation? If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? The company prides itself on being a Fan-to-Fan service. There Application crashes. I been buying and selling for 12 years with them. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. How do I contact StubHub for a refund? In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Sellers . StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Your online site is a disaster, It does not work to apply a credit. Click that link and you're good to go. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. After the switch, you will enter the email address you use to access the community in order to reset your password. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Find the sale. DoNotPay records the details of your purchase to boost your chances of winning the refund. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Events postponed or rescheduled won't be refunded, Fowlks said. Reached out to customer service twice still can't list tickets. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Fatsuma Stagehand If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Did you find it helpful? StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. You never know when you might find yourself financially strapped - the good news is you have options. Louisiana does that mean nothing now because the compant wants to keep their pockets full of now stolen money? See if youre using the right email and password. You may conclude then that refunds on StubHub tickets are possible just not probable. The credits are valid through the end of 2022. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. and take advantage of this neat service whenever you need it. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Find contact information here. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub is also required to process any refund requests it receives going forward for the events at issue. If your payment is pending, well cancel the payment. Get immediate StubHub support from HelpOwl.com. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. New York A Personal Loan can help you mitigate losses and get back on track. What Happens If I DonT Pay National Insurance Contributions? StubHub also has live chat operating 24/7. Guaynabo, PR 00968. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. This number worked fantastically, and I got all I needed accomplished! Please note that, for canceled events, no . As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can They're upset StubHub is refusing to . She came back and said I'm refunding your money butand then starts fighting with me again. Customer Service training is needed. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Purchased 2 NFL tickets on StubHub. What Is Public Liability Insurance For A Wedding? The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. I had to ask for a manager. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Phone Call 1-866-788-2482. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Hawaii To reach Customer Support call 1-866-788-2482. Thanks SO much! If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc).